Terms and Conditions - Prior to booking please read carefully the following “Booking Terms and Conditions ” or contact us if you need further clarification.
Reservations - Our bookings are from Saturday to Saturday
Payments - If a booking is made six weeks or more before the tenancy is due to start it must be accompanied by a deposit of one third of the rent with the balance being due 6 weeks before the start of the holiday. If a booking is made less than six weeks before the start of the holiday, the full rent must be paid at the time of booking.
Cancellation - If cancellation of booking is made six weeks or more before the tenancy is due to start the balance will not be charged. If cancellation is made less that six weeks before the start of the holiday the balance is payable in full.
Arrival & Departure Times - Bookings commence at 3.00 pm unless otherwise notified on the first day of your holiday and end at 10.00 am on the day of departure
Pets - The properties are not suitable for pets
Linen - Bed Linen is included in the price and beds will be made up on arrival. Towels (not beach towels) are included in the properties. Sofa beds where requested will not be made up but linen will be provided
Fuel costs - All gas and electricity costs are included in the booking price
Smoking - All of our properties are non-smoking
Parking - Parking is available at the properties, instructions will be issued with confirmation. Any vehicle and contents are parked entirely at your risk
Descriptions - Photographs of the interior of the property is not necessarily of the exact property that you choose but all are furnished to the same standard. No responsibility for noise or nuisance resulting from third party activity over which we have no control
Condition of Property/Inventory - before you arrive your property will have been cleaned and the inventory checked. Discrepancies should be reported within 24 hours of arrival, the inventory will otherwise be deemed to be correct. Losses, damage or any cleaning necessary over and above normal servicing, will be invoiced to you on departure.
Damage to Property - The Tenant is liable for the full cost of any damage caused to or within the property during the letting. By accepting these terms and conditions you agree to us taking payment for any damages from your Credit or Debit Card up to the value of £500. The Tenant acknowledges that this does not limit their liability for damages in excess of this amount. The cost of any damage will be invoiced to the Tenant on or as soon after departure as possible by the Agent, the Owner or their Representative.
The Tenancy - The Tenancy confers upon the Tenants the right to occupy for a holiday within the meaning of schedule 1. Paragraph 9 of the Housing Act 1988. The Tenants agree: a) To pay for any losses or damage to the property however caused (reasonable wear and tear excepted b) To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy c) To permit the Owners or Agents reasonable access to the property d) Not to part with possession of the property or share it except with members of the party as shown on the booking form. In no circumstances may the number of people exceed the stipulated description. A cot may only be occupied by a child aged 24 months or less e) Not to cause an annoyance or become a nuisance to occupants of adjoining premises f) Not to use the property for any commercial purposes. In the event of breach of these terms and conditions the Tenants may be required to leave the property during the period of the booking.
Size & Party - Unless expressly agreed in advance no group bookings (four or more adult party members) are accepted where all party members are under 25 years of age. Unless expressly agreed in advance no group bookings are accepted where all members are of the same sex unless the group consists of members of the same family across a number of generations. The Owners reserve the right to refuse access to the property without compensation where no agreement has been given in advance. The Tenants right to occupy the property may be forfeited without compensation, or an additional charged levied if a) more people or guests than specified on the Booking Form and/or number the Property holds, attempt to take up occupation b) Overnight guests are entertained without the Owner’s express permission c) Any activity is undertaken which may cause unreasonable damage, noise or disturbance
Liability - We reserve the right to provide alternative accommodations or cancel owing to unforeseen circumstances beyond our control. If for any reason beyond our control the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for holiday letting, all rent and charges paid in advance by the Tenants will be refunded in full, but the Tenants shall have no further claim against us
Disclaimer - The properties are used at your own risk. Special care must be taken by Tenants where there is a balcony or elevated terrace which are used at your own risk. Parents should ensure that their children are supervised in such areas at all times
Authority to Sign - The person who signs the booking form certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons included on the booking form, including those substituted or included at a later date. He or she agrees to take responsibility for the party occupying the property
Governing Law & Jurisdiction - The contract is deemed to have been made at The Workshop, 36 Greenham Road, Newbury, Berkshire RG14 7HX. The validity, construction and performance of the Agreement shall be governed by English Law. The Tenants submit to the exclusive jurisdiction of the English Courts.
Complaints - All complaints must be notified to the Owner immediately to ensure sufficient time is given to investigate and/or take the necessary remedial action. Compensation will not be offered where the Tenants have denied the Owners the opportunity to rectify matter during the holiday.